The Customer Service Representative is responsible for acting as a liaison between the company and our customers as well as our Sales Representatives. The Customer Service Representative will assist customers and sales representatives with orders, complaints, questions, order changes and/or cancelations, customer invoicing, and credits. They will provide a high level of customer service in a calm, professional and productive manner. This role will report to the Customer Service Manager and will serve as a backup to the Manager as needed.

Essential Job Duties and Responsibilities:

· Approve and update sales orders in the system upon submission by the sales staff.

· Enter new sales orders for sales representatives and/or customers via phone or email submissions.

· Approve new customer accounts when entered in the system by Sales Representatives checking for accuracy and ensuring accounts are not duplicated.

· Answer incoming phone calls and respond to incoming emails with a high level of professionalism.

· Assist customers and Sales Representatives with placing, changing, or canceling orders.

· Identify and assess customer needs to achieve customer satisfaction.

· Provide accurate, valid, and complete information to the customer and Sales Representatives to answer questions and solve issues.

· Maintain customer records by updating account information in the system.

· Process customer invoicing and credits.

· Assist department manager with reconciling offsite inventory management.

· Contribute to team effort by accomplishing goals set for the department.

Required Knowledge, Skills, and Abilities:

· Experience with NetSuite ERP System is preferred but not required.

· Proven customer support experience required.

· Strong phone contact handling and active listening skills are required.

· Ability to adapt/respond to different types of characters and situations.

· Strong and professional communication/comprehension skills - verbal and written.

· Ability to multi-task and prioritize, managing time effectively with limited supervision.

· High level of skill with Microsoft Office.

· Strong attention to detail.

· Ability to analyze problems, collect data, determine root causes and provide solutions.

Education and/or Experience Required:

· High School Diploma or Equivalent Experience required.

· Minimum 2 years of customer service related experience required.

Job Type: Full-time

Pay: $18.00 - $22.95 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Ability to Relocate:

• Salt Lake City, UT 84118: Relocate before starting work (Required)

Work Location: Hybrid remote in Salt Lake City, UT 84118